Your information matters.
This notice explains how inquiries and shipment information submitted on ShipTwice.com are used.
What we collect
When you submit a form, you may provide your name, email, merchant, shipment details, origin, destination and message. The website may also receive customary technical information from your browser or hosting provider.
How it is used
We use submitted information to respond to requests, provide shipping information, evaluate shipment eligibility and discuss business relationships. Shipment identifiers are routing references, not login credentials.
Form processing
Contact and shipping request forms are processed through Formspree, an external form service. Do not include passwords, payment-card information, personal identity numbers or confidential documents in the public forms.
Sharing
Information may be shared with service providers where necessary to respond to a request or arrange a shipment. We do not publish your customer records or detailed parcel history.
Requests
For questions about information you have submitted, use the contact form.
This website notice does not replace the privacy terms applicable to a confirmed commercial shipping agreement.
Customer accounts and tracking
Account details, permanent ShipTwice Codes, destination addresses, package events, and approved merchant permissions are stored in private operations systems. Package status lookup does not display recipient names or private address details. Codes are public routing references, not passwords.
Access and correction requests: Contact ShipTwice.